Effective Date: May 1, 2026

1. Introduction

This Privacy Policy outlines how FoxBoxPc (“we,” “us,” or “our”) collects, uses, protects, and handles the personal data of our customers and website visitors. This policy applies to our website (foxboxpc.com), in-home services, and drop-off/pickup operations.

2. Information We Collect

We collect data strictly necessary to facilitate our repair services and understand website traffic.

• Information You Provide: When you request service, we collect your name, physical address (for our 30-mile pickup/delivery radius), phone number, email address, and device credentials (if required for repair execution).
• Automatically Collected Information: We collect standard server logs and technical telemetry when you visit our website, including IP addresses, browser types, operating systems, and page interaction data.

3. How We Use Your Information

Your data is used exclusively for the following operational purposes:

• Executing requested diagnostics, maintenance, and repairs.
• Coordinating equipment pickup and delivery to your location.
• Processing invoices, payments, and service updates.
• Analyzing aggregate web traffic to improve our site structure and service visibility.

4. Analytics and Tracking (No Advertising)

We do not display, serve, or participate in any third-party advertising networks on our website. We do not sell your personal data.

To monitor website performance and search visibility, we utilize Google Analytics and Bing Webmaster Tools.

• These services use cookies and tracking scripts to collect anonymized usage data (such as pages visited, time on site, and referring domains).
• We have configured these tools strictly for internal analytics. We do not use their remarketing, retargeting, or advertising features.
• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Data is only disclosed under the following circumstances:

• Service Providers: We may share necessary details with payment processors strictly for completing transactions.
• Legal Compliance: We will disclose information if required by a subpoena, court order, or other lawful request by public authorities.

6. Data Security on Repaired Devices

During the repair process, our technicians access your device’s storage only to the extent required to perform the requested service (e.g., data backup, OS reinstallation, malware removal). We do not browse, copy, or retain your personal files outside of explicit data recovery or transfer requests. Any backup images created during service are securely destroyed within [Insert Timeframe, e.g., 14 days] of service completion.

7. Data Retention

We retain service records, invoices, and basic customer contact details to honor warranties and maintain a history of repairs. You may request the deletion of your account/service history at any time, subject to our legal and tax record-keeping obligations.

8. Consumer Rights (Virginia CDPA Alignment)

While we may not meet the 100,000-consumer volume threshold for mandatory Virginia Consumer Data Protection Act (VCDPA) compliance, we voluntarily afford our users the right to:

• Confirm if we are processing your personal data.
• Request a copy of the personal data you have provided to us.
• Request correction of inaccurate personal data.
• Request the deletion of your personal data.

9. Contact Information

For data privacy inquiries, or to exercise your data rights, contact us at:

FoxBoxPc

314 Murphy Hollow Rd
Saint Charles, VA 28242
Phone: (276) 220-8795
Email: info@foxboxpc.com